FAQs
- Order Confirmation
Will I get confirmation of my order?
As soon as you put through an order via our website, we will send an order confirmation email to the email address you've provided. This is to confirm that we have received your order in our system and pre-authorized your payment method, ready for your purchase.
I placed my order but did not receive a confirmation email. Why?
If you recently placed your order and didn't immediately receive a confirmation email from us, then there might be a few issues we can look into:
Our emails might be going to your junk or spam folder
There might have been a misspelling when you entered your email address during checkout
Your email server has very strong spam filters and is identifying our emails as spam so the emails aren't going through.
What happens after I receive my order confirmation?
We check our warehouse or with our suppliers to make sure that your item(s) are available and can be dispatched as soon as possible. If your item(s) are available for shipping, we'll process the charges and prepare to ship your order.
In the event that your item(s) are unavailable for immediate dispatch, we will reach out to you via email or telephone to offer you an alternative. If you decide not to go ahead with any of the alternatives we've offered, we will remove the pre-authorization from your payment method.
- Privacy and Security
Why do you need my phone number?
Most of our delivery couriers require a contact number to ensure smooth delivery of your order. You will likely be contacted to arrange for a delivery time-slot most convenient to you. We do not disclose your information to anyone else, it is kept private and confidential. Plus, if there are any issues with your order we can contact you quickly and easily.
Is it safe to buy online through your website?
Absolutely. SECURECAN strives to provide our customers with a safe and smooth customer experience. This site uses SSL encryption technology so that you never have to worry about credit card safety.
iii. Dispatch and Delivery
How long does it typically take for your products to be dispatched?
Usually within 48 hours of processing your order but it can vary depending on factors such as the availability of the product, if your order is made to order, or the quantity you require.
How long does it typically take for my purchase to arrive once it’s dispatched?
Usually within 7-15 business days
What currencies are your products available in and do you ship internationally?
At this time, all prices are exclusively in USD.
I just placed an order, when will it ship?
We are working hard to get your order to you as fast as possible. We are just as eager for you to start enjoying your new products as you are eager to receive them! Please allow 7-14 days for your order to be shipped out. We strive to get your products to you in 3-5 business days, however, production speed and shipping times do vary. Tracking numbers will be available 3-5 days after your order has been SHIPPED.
If you don't have a tracking number after 7 business days, please email us at
What is the policy in the event I am not satisfied with a product?
We offer a 100% money back guarantee if your product is defective or damaged. You will have 30 days after contacting us to send your item back to us for a full refund. You are responsible for purchasing your own label to mail the package back to us. Once we have received your product, we will refund the full amount of your original purchase. Kindly include your name and order number on your returned parcel to ensure your refund is processed correctly and promptly.
Can I cancel my order?
Yes. You are eligible for free cancellation on any order you place as long as you do so before the item(s) shipped. If the item is already shipped, please refer to the aforementioned steps to receive a full refund.
Help! I have entered an incorrect address and the order is already placed.
No problem! If you have entered an incorrect address, simply reply to your order confirmation email with the correct mailing address. Kindly notify us at
I have a question that wasn't answered, how can I contact you?
No sweat! We are here to assist you in any way we can. Please send us an email to thesecurecan@gmail.com and we will be happy to help. We are currently experiencing a large volume of emails and request you include your name, order number, and additional questions/concerns, in the subject line for prompt replies.